Terms of Service
This Terms of Service explains how Casual City operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from https://casualcitys.com.
By using our website and placing an order, you agree to the conditions described in this agreement.
Business Information
Casual City is an online retailer specializing in high-quality equipment and appliances, including lawn mowers, sheds, trailers, generators, and coffee machines. When you shop with us, you are entering into a transaction with:
Business Name: Casual City
Website: https://casualcitys.com
Customer Support: support@casualcitys.com
Products and Ordering
When you purchase products from our store, the following conditions apply:
- All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
- Product images and descriptions are presented as accurately as possible, but we cannot guarantee that your display will perfectly reflect product colors, sizes, or specifications.
- We reserve the right to refuse service or cancel orders at our discretion, including cases of incorrect pricing or suspected fraudulent activity.
- Customers are responsible for reviewing product specifications and selecting items that meet their requirements.
Pricing and Payment
We accept the following payment methods:
- Major credit cards (Visa, Mastercard, American Express, Discover, JCB, Diners Club)
- PayPal and other secure digital payment options
All transactions are processed in USD (United States Dollars).
All payments are securely handled through encrypted third-party payment providers. Casual City does not store or have direct access to your full payment details. You agree to provide accurate billing information for all purchases.
Shipping and Delivery
We handle the delivery of your products according to these terms:
- We ship to addresses within the United States. Delivery typically takes 3 to 5 business days after processing.
- Orders are processed within 1 to 2 business days (excluding weekends and holidays).
- Shipping costs are calculated at checkout based on product size, weight, and destination.
- Risk of loss and ownership transfer to you once the item is handed over to the shipping carrier. You are responsible for filing claims for lost or delayed shipments.
Returns and Refunds
We accept returns under the following conditions:
- Return Window: Items can be returned within 30 days of delivery.
- Condition Requirements: Products must be unused, in original packaging, and in resalable condition. Items showing signs of use, damage, or missing parts may not be accepted.
- Return Process: Contact support@casualcitys.com to request a Return Authorization before returning any item. Unauthorized returns will not be accepted.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refund Processing: Refunds are issued within 7 business days after inspection of the returned item, using the original payment method.
Product Use and Safety
Due to the nature of equipment and appliances, the following terms apply:
- Products such as lawn mowers, generators, and trailers must be used according to the manufacturer’s instructions and safety guidelines.
- Proper installation and maintenance are the responsibility of the customer.
- Casual City is not responsible for damage, injury, or loss resulting from misuse, improper handling, or unauthorized modifications.
Damaged or Defective Items
If your product arrives damaged or defective:
- Notify us at support@casualcitys.com within 48 hours of delivery.
- Provide clear photos of the product and packaging.
- We will arrange a replacement or full refund at no additional cost for verified cases.
Intellectual Property
All content on this website, including text, images, logos, and product descriptions, is the property of Casual City and protected by copyright laws. Unauthorized use, reproduction, or distribution is strictly prohibited.
Third-Party Services
We may use trusted third-party providers to:
- Process payments
- Deliver products
- Analyze website performance
These providers only access the information necessary to perform their services and are required to protect your data.
Limitation of Liability
Casual City shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our total liability shall not exceed the amount paid for the product in question.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States, without regard to conflict of law principles.
Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page and become effective immediately upon publication.
Contact Information
If you have any questions or need assistance, please contact us:
Phone: +1 510-487-9610
Email: support@casualcitys.com
Store Location: 34560 Alvarado-Niles Rd, Union City, CA 94587, United States
Store Business Hours: Monday – 10:00 AM- Sunday: 9:00 AM
Response Time: We respond within 24 hours.
POWERKNX™ 30-Ton Vertical/Horizontal Gas Log Splitter (31-401)